Take Deposits, Stop No Shows, Sell Tickets and Manage Events

Decrease no-shows, host events, up-sell set-menus, packages and add on's even before guests arrive.
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500.000+

diners seated in the last year

Over 30

exclusive media partners

50%

reduction in reservation fees

Stop no-shows

Avoid costly no-shows with down payments and prepaid bookings. Simply set the amount, a refund period, and accept all debit and credit cards.

Worried people might not want to pre-pay? No problem, just set a cancellation fee and only charge their card if they don't show up.

Build detailed profiles to stay on top of your guest experience

From dining preferences to past visits and purchase history, Umai grants you complete ownership and overview of guest data. This means you can treat every guest like a regular, on the regular.

If you own multiple properties you can also track your guests across your group, fully understanding their experience with your brand.

Bring guests back twice as often with Automated Marketing

Our solutions identifies which guests have not visited for some time, who has upcoming birthdays and who you want back more often. We super charge your marketing with automated personalized campaigns.

You then watch the results roll in, lean back and count your money.

Gather constructive feedback and get insights into how you can improve

Gather feedback from your guests, real-time, both from the guests who prefer to provide it at the restaurant in person, as well as the people who prefer to provide it once having departed from your establishment.

All done automatically.

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

"Umai has helped us integrate our core systems together into 1 solution, and has overall been a fantastic partner to work with in our efforts to further our brand."

Edward Hyde, Owner – La Bodega

Kuala Lumpur, Malaysia

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

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Joran Lee (Head of Marketing)

"Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book"

Kate Jose (Business Advisor)


"We used Umai to digitalize our reservation book and guest profiles. Today we are able to get a deep dive into our guests, their history with us and much more. Even our kitchen receives the guest profiles on a daily basis. Overall, Umai helps us keep our service standards high."
Danil Kravchenko
Entier French Dining, Kuala Lumpur

"We are now able to capture feedback automatically, in a structured manner directly via the Umai system. This helps us keep a pulse on the beat and know our guests impression of the experience we provide"

Shawn Liew
Wizards at Tribeca, Kuala Lumpur
"The Umai team was extremely helpful in assisting us with integrating their reservation system with our existing social media and internet platforms. We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provide a detailed level of insight into customer behaviour and spending patterns."
Weng Sheng Tong
Fincch Sushi Room, Kuala Lumpur
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